Refund policy.

Warranty
House Of Gamers PC offers 1-year parts and labor warranty. We will repair or replace any hardware found defective or becomes defective within the warranty period (or within extended warranty if purchased in the same transaction as the product). House Of Gamers PC will not be responsible for any damage caused by misuse, user damage, accidents, repairs not made by House Of Gamers PC, or modifications made to the product without the explicit permission/instruction of House Of Gamers PC. Return shipping may not be a covered service; please contact us for more info.

Refunds

We offer a 7-day return policy. Return shipping may not be covered in all cases, and restocking fees may apply. Outside of the 7-day window, you may request a refund, but return shipping must be paid for by the customer, and fees will be applied.

To be eligible for a return, your item must be in the same condition you received and in its original packaging.

To start a return, you can contact us by using the form on our support page HERE. If your return is accepted, we will provide you with a return label or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will be returned at your expense.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be required to keep all packaging and products in your possession until the insurance claim process is completed. If any of the packaging is discarded or if the product is returned prior to the claim process being completed, your claim will be denied and the product will be unable to be refunded or repaired at our expense.

If you run into any issues with your order, please contact us via our support form, email, or phone to request assistance. We will attempt some troubleshooting steps to try and resolve the problem(s). In the event that troubleshooting cannot resolve the issues you are having, we may have you ship the PC back to us to repair. Depending on circumstances, we may provide return shipping or may request that you pay for return shipping.

After we receive the product back for repair/evaluation, we will determine the next steps in regards to whether the issues are due to a faulty component, or if there are damages that have occurred after the customer received the product. We will not necessarily cover damages that are not due to shipping or that were not existent when the product was shipped to you. In the event that there is damage that was incurred after the product was received by the customer and not reported immediately, we may be unable to cover any repairs or shipping fees associated with the repairs.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as Windows installation drives. Please get in touch if you have questions or concerns about your specific item. Warranties are non-transferrable and are only valid for the original purchaser during the warranty period.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Fees
We charge a 3% credit/debit fee (if applicable) and a 25% service charge on all refunds, except for those due to damage incurred in shipping or faulty hardware. We also cannot refund any shipping costs associated with your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds for orders placed but not fulfilled
Any orders that are placed and haven't been fulfilled can be canceled at your request but may be subject to the same fee schedule(s) listed above.